PUBLIC SAFETY INFORMATION TECHNOLOGY SPECIALIST
NATURE OF WORK
Under general supervision manages the planning, coordination, configuration and installation of a variety of public safety components, including complex software packages, on a multitude of computer platforms, for the Police Department and 911 Center. Coordinates with Supervisors, Telecommunicator’s, Law Enforcement Agencies, Fire Departments, Emergency Management Directors, Director of Information Technology and others concerned with network communications, computer system needs, radio communications and other communications related to their interaction with the 911 Center.
EXAMPLES OF WORK
Plan, organize, direct, coordinate, configure, install, test, troubleshoot, maintain Windows Server and Public Safety systems, including, but not limited to: Computer Aided Dispatch (CAD), Securus Records Management System (XRMS), Securus Mobile Data Computer Platform (XMobile), National Crime Information Center (NCIS), mapping applications (GeoLynx Mobile and GeoLynx Server), 911 Recording Equipment (NICE), 911 telephone handling server (Positron Viper) and its related Power 911 and Power MIS applications, WatchGuard video server, video surveillance DVR, Smart911 server, domain server, XLerator server, ProQA software, and telephone system.
Confer with supervisors, Telecommunicators, Law Enforcement Agencies, Fire Departments, Emergency Management Directors, and other State/Federal agencies concerned with network communications, computer system needs and radio system needs as they relate to interaction with the 911 Center.
Prepare budget and audit documents required by the Nebraska Public Service Commission as related to wireless 911 funding. Assist with the budget as related to wired and wireless 911 funding and determine allowable expenses.
Maintain the 911master street address guide, maintain mapping applications and assign the proper medical and law enforcement jurisdictions.
Work with the Nebraska Office of the CIO, 911 service provider and the 911 customer premise equipment vendors to update, troubleshoot and maintain 911 services.
Stay up-to-date with Criminal Justice Information Services (CJIS) security policies, insure compliance with those policies, and participate in periodic compliance audits.
Define computer system and network communication strategies and coordinate with the Director of Information Technology as to implementation strategy.
Recommend changes to established processes, or development of new processes required as a result of hardware, software or other technology changes. Train personnel on changes to hardware/software.
Interface with vendors in research, warranty issues, returns, maintenance agreements, etc.
Maintain inventory of all Information Technology hardware and software licensing and recommend replacement as items reach end of life.
Perform application and data backup procedures on department computers.
Install and configure PC workstations, printers, cabling and other network hardware/software; perform hardware and software upgrades to existing systems.
Troubleshoot computer and radio problems to determine cause of failure and perform or coordinate the necessary repairs.
Provide technical assistance to department computer users and/or refer them to appropriate personnel for assistance.
Respond in off-hours to emergency needs in the 911 Center or technology failures critical to public safety.
Maintain professional level of knowledge of applicable systems, hardware and software.
Perform other work which is consistent with the essential elements of the job.
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge or certification in Public Safety software/systems.
Thorough knowledge of principals, methods and techniques of computer operating systems used by the department.
Considerable experience with Windows Server, Windows operating systems and Microsoft Office suites.
Considerable knowledge or certification of networking theory, principles, and practices.
Considerable knowledge of networking components, including but not limited to; hubs, routers, switches, wiring, network cards, and modems.
Ability to install, operate and maintain computer equipment running a Microsoft operating system.
Effective planning and organizational skills; well-developed communication skills.
Ability to exercise independent judgment and initiative in analyzing network systems and to make recommendations and modifications.
Knowledge of dispatch and communications practices and procedures, appliances, techniques and filing systems.
Knowledge of the rules and regulations of the Federal Communications Commission covering the operation of radio in public safety.
Knowledge of emergency service procedures and practices.
Knowledge of the geography of the area.
Ability to communicate effectively both orally and in writing; and the ability to think clearly and act quickly in emergencies.
Ability to establish and maintain effective working relationships with superiors, vendors, support personnel and the public.
Ability to perform sedentary physical work and to lift and carry up to 50 pounds.
Ability to pass a background investigation and drug screen test.
EXPERIENCE AND TRAINING
- Graduation from an accredited college or university with a minimum of an Associate’s Degree in Computer Information Systems or a closely related field, or
- A minimum of (3) years work experience with network and computer systems required.
APPLICATION DEADLINE: October 28, 2019
SALARY RANGE: $23.01 – $32.58
HOURS: Monday-Friday 8:00 AM-4:00 PM
BENEFITS: Click Here for a summary of benefits.
APPLY at the North Platte Police Department, 701 S. Jeffers St., North Platte, NE 69101.