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City of North Platte: North Platte Public Library: Policies: Requests and Holds
Requests and Holds
Patrons may place item requests for materials we have in our collection. All
requests for items in the collection remain for 365 days, meaning that if a request
is not filled in that time frame it expires and the patron is notified that we were
unable to fill the request. Requests are placed in a queue and are handled on a
first asked, first received basis.
Once the item comes in and is made available for the person at the top of the queue,
the item is said to be "on hold". The item is placed on a calling shelf, and staff call
the patron or the Circulation Manager mails a postcard if no phone number is available, to
let them know that the item is on hold for them. We leave messages or continue calling
until someone answers, noting each call made. Once staff provides the message to the machine,
voice mail, or live person, the item is moved to the hold shelf. Hold time begins when the item
is made available to the person, not when we actually make contact with them and leave them
a message.
Items remain on the hold shelf for a period of seven (7) days. Expired holds are
pulled by the Circulation Manager from the hold shelf and checked in, making it
available for the shelving cart or the next person in the request queue.
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