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City of North Platte: Police: Enhanced 911
Enhanced 9-1-1
The North Platte Police Department's 9-1-1 Communications Center is the
answering point for all emergency and non-emergency calls for the City of
North Platte, Lincoln County, Maxwell, Hershey, Sutherland, and Wallace.
Police, Fire and Rescue Units are dispatched through the 9-1-1 Communications
Center. The 9-1-1 Communications Center is under the Support Services Division
supervised by Deputy Chief Dwight Livingston.
Enhanced 9-1-1 is available to all residents of North Platte and Lincoln
County. When you call 9-1-1; your name, telephone number, and address is
displayed on a computer screen. Also displayed on this screen are the police,
fire, and ambulance agencies that service the area from which the call is made.
The person answering the phone is a highly trained clerk/dispatcher and will
answer by saying 9-1-1, What is your emergency? They will verify your name and
address and determine your emergency. Remember! An emergency represents an
immediate threat to life and property. If your call is determined to be a
non-emergency call, you will directed to call a non-emergency number.
When to Call
When police, fire, and medical response is needed. When you see smoke or
fire. When life and/or property are in danger. When a crime is being
committed. When an ambulance is necessary.
Anyone Can Call
Children should be taught to call 9-1-1 for police, fire, and medical help.
North Platte 9-1-1 center is also equipped to handle speech and hearing
impaired persons. A communications device for the deaf (TDD) is available and
is connected to the 9-1-1 center. Simply dial 9-1-1.
Cellular Calls
Just remember to push the send button after you dial 9-1-1. You location is
important when using a cellular phone. When traveling, have in mind your
location or familiar landmarks. Be ready to provide the 9-1-1 center personnel
with your information. Currently Enhanced 9-1-1 is not available with the use
of cellular phones. When calling from a cellular phone it is recommended that
you stop your vehicle on the side of the road before calling.
Calls from a Pay Phone
When calling from a pay phone, it is not necessary to deposit coins before
calling. 9-1-1 is a free call.
Non Emergency Calls
If you have a non-emergency and are in need of help, clerk/dispatchers are
available twenty-four hours a day, seven days a week and will accept all your
calls and will assure your needs are met. The clerk/dispatcher is in constant
radio contact with North Platte police, Lincoln County deputies, ambulance and
fire personnel and will direct the correct personnel to meet your needs.
Computer-Aided Dispatching (CAD)
Our new state of the art Communications Center was completed in October of
1998. Our communications center has a minimum of two (2) clerk dispatchers on
duty at all times and three clerk/dispatchers during peak hours. There are four
work stations within the center and all four stations may be used during
emergency situations. A computer software program (CPLIMS) is used to track and
record all police, fire, and rescue personnel. The computer aided dispatching
software provides the clerk/dispatcher with the ability to locate and dispatch
emergency personnel to meet your needs in the least amount of time. The CPLIMS
program provides addressing, and can be used to flag special information such as
hazards, previous calls where officer may need to use caution, individuals
needing special care, and monitors length of time emergency personnel are out at
a particular location.
Emergency Medical Dispatching
All clerk/dispatchers assigned to the 911 center are certified emergency
medical dispatching technicians. During an emergency, clerk/dispatchers will
keep you on the phone and provide critical information and guidance in providing
emergency care for the injured while emergency personnel are on their way. Stay
calm and follow their directions.
National Weather Alert System
North Platte Police 9-1-1 provides and maintains national and statewide links
to the National Weather Service. Immediate notification of severe weather
conditions is broadcast to the public in several different ways. Strategically
located throughout the city of North Platte are sirens that are activated in an
emergencies such as tornados. The 911 center also has the ability to notify
residents over cable television of emergency events that may affect the safety
of its citizens.
Addressing Your Home Or Business
Emergency personnel cannot locate your home and business if they are not
clearly marked. Make sure your address is clearly visible from the street and
that you are using the address issued by the city or county. When you dial
9-1-1, your address appears on a computer screen. If that address differs from
what is posted on your house or business it may cause a delay locating the
emergency.
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